Frequently Asked Questions

Everything you need to know about shopping with MOONSTAR.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, MOONSTAR ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I know if a product is in stock?

All items displayed on our website are currently in stock unless marked with an 'Out of Stock' badge. You can sign up for restock notifications on the product page if an item is unavailable.